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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The pole uses a unique hanging hook at each arm that cradles pots and collects loose soil or drainage, protecting floors and furniture. Rubber end caps plus a tension spring lock the pole in place so gentle bumps won’t dislodge hanging planters.
The pole telescopes to fit a broad range of standard ceiling heights without screws or drilling. Twist-and-lock sections compress and extend so you can fine-tune the height for a snug fit between floor and ceiling.
The three-arm layout is designed to carry three hanging pots at staggered levels for a tiered effect. Each arm supports typical small- to medium-sized hanging planters; use lighter pots with soil to stay within weight limits.
Assembly is straightforward: the pole sections and arms attach quickly without tools and break down for storage or transport. The powder-coated metal and stainless components are suitable for sheltered outdoor spots, but bring plants inside in extreme weather.
Q: What ceiling heights does this pole fit?
A: The pole adjusts to fit ceilings from 84 to 106 inches (about 7' to 8'6").
Q: How much weight can each arm hold?
A: Each arm supports up to 5 pounds, with a combined capacity of about 15 pounds across the three arms.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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