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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The HQUA-TWS-12L is a 55W, 19-inch replacement UV lamp engineered to restore germicidal performance in compatible HQUA-TWS-12 and TWS-121 water purification systems.
When a UV lamp ages or fails, your HQUA UV system can no longer provide the intended ultraviolet exposure for disinfecting water. This HQUA-TWS-12L replacement lamp is sized and rated to match the original factory specifications so you can quickly return your purifier to proper operation. The details below explain fit, electrical requirements, and practical installation notes to help you choose the correct replacement part.
Yes — the lamp is built specifically for HQUA-TWS-12 and TWS-121 housings and aligns with the original mechanical and electrical interfaces.
This lamp operates within the electrical envelope the original system was designed for, ensuring safe and reliable replacement without modifying the ballast or wiring.
Replacing the lamp requires basic care to protect the tube and ensure system safety; always follow manufacturer instructions and power-down procedures.
UV lamps gradually lose output even if they still illuminate, so replacement is time-based and also signaled by performance indicators on many systems.
Who is this for: The HQUA-TWS-12L replacement lamp is intended for owners and service technicians of HQUA-TWS-12 and TWS-121 UV water purifiers who need a direct-fit, factory-spec 55W lamp. Choose this lamp if you require the correct length, 4-pin base, and compatibility with TWS-455EB or TWS-12EB ballasts to restore proper UV performance in residential or light-commercial systems. If your system uses a different ballast, lamp length, or base type, verify specifications before purchasing to ensure safe, reliable operation.
Q: Is the HQUA-TWS-12L compatible with TWS-12EB ballasts?
A: Yes. The lamp is designed for use with TWS-12EB and TWS-455EB ballasts at 800 mA and 55W.
Q: What size and base does this replacement lamp use?
A: It is a 19-inch, 0.6-inch diameter tube with a standard 4-pin base for direct fit.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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