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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Replace a worn neck pillow with the Hot Spring Replacement Hot Tub Pillow in Cool Grey — a direct-fit replacement for Hot Spring Highlife models 2014 through current (Part 77228) that restores comfort and a refreshed look.
If your Hot Spring Highlife spa neck pillow has faded, cracked, or lost padding, this OEM-style replacement returns support and aesthetic uniformity. Designed specifically for the Highlife collection introduced in 2014 and later, the Cool Grey pillow uses the same contours and mounting points as the original so installation is straightforward and the finish matches factory interiors.
Installation is quick because the pillow replicates the original shape and attachment system used on Highlife models from 2014 to present. You won’t need special tools; most homeowners can swap the pillow in minutes by following the spa’s existing mounting points.
The pillow uses spa-grade materials intended to resist water exposure and regular use while matching Highlife interiors. The Cool Grey color is chosen to blend with common shell colors and offer a modern, neutral accent.
Swapping a worn pillow does not alter pump, heater, or jet performance; it improves user comfort and keeps the spa interior hygienic and attractive. The replacement is easy to clean and helps prevent continued wear where cracked pillows can trap dirt or mildew.
Confirm that your spa is a Hot Spring Highlife model from 2014 or later and match the part number 77228 to your existing pillow. If unsure, compare the mounting style and overall shape to photos or contact your dealer with the spa serial number for confirmation.
Who is this for: This Hot Spring Replacement Hot Tub Pillow in Cool Grey is made for Hot Spring owners who want to replace a tired or damaged neck pillow with a same-fit OEM-style part (Part 77228). It’s ideal for homeowners who want to restore comfort quickly, maintain the spa’s factory look, or prepare a spa for sale. Dealers and service technicians will also appreciate the exact-fit specifications for efficient replacements during routine maintenance.
Q: Does this pillow fit my Hot Spring Highlife spa?
A: Yes — it is a direct replacement for Hot Spring Highlife models from 2014 to current, Part 77228. Compare your pillow’s shape and mounting points to confirm.
Q: How do I clean the replacement spa pillow?
A: Wipe with a soft cloth and spa-safe cleaner; avoid harsh solvents. Rinse and air-dry thoroughly after cleaning.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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