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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
When you connect the pre-filter to your hose, incoming water is screened and treated to capture visible debris and reduce certain dissolved contaminants. That means less grit, silt, and organic matter reach your spa plumbing, reducing immediate staining and the need for extra chemical adjustments after a fill.
Installation is straightforward: screw the pre-filter onto your hose, then attach the hose to the spa fill spout as usual. It requires no specialized tools, and the unit is lightweight so you can set up a refill in minutes without bending or complex plumbing changes.
The Freshstart Clean Screen is intended as a consumable fill-time accessory. Its useful life depends on incoming water quality and how much you refill, but Hot Spring rates it for roughly 5,000 gallons of treated water. Replace the cartridge once performance diminishes or reach the approximate gallon rating to maintain effective filtration.
By keeping a large portion of dirt and particulate matter out of your spa at the time of fill, the pre-filter reduces immediate strain on both the primary filter and sanitizer system. It does not eliminate the need for regular chemical testing or cartridge maintenance, but it can cut down on corrective treatments after fills and extend the time between deep cleans.
Q: How long does the Freshstart pre-filter last?
A: It’s rated for about 5,000 gallons of treated water; replace sooner with heavy sediment or reduced flow.
Q: Can I use it with any garden hose and spa model?
A: Yes—designed for standard garden-hose threads and typical spa fill fittings for broad compatibility.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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