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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Because the bolster insert is intentionally larger than the recommended cover size, it fills corners and edges so covers look firm and tailored rather than flat or saggy. The extra size helps covers achieve a rounded, full profile that holds its shape on benches, sofas, and outdoor lounges.
The shell is 100% polyester and water resistant, so it can tolerate light exposure to dampness and outdoor environments better than untreated fabrics. The synthetic down filling stays soft and supportive while resisting allergens and odors, making it suitable for patio benches and lounges when placed under a protective cover.
The insert is filled with high-grade polyester synthetic down fiber designed for a heavy, fluffy hand-feel that remains resilient under regular use. It provides a firmer support than many lightweight inserts while still offering a soft surface that’s comfortable to lean against or rest on.
For an attractive, plush appearance, select a cover 1"–2" smaller than the insert dimensions—this bolster is intended to pair with 6" x 20" shams. Care is straightforward: brush off debris, air dry when damp, and spot clean the shell; follow any specific washing instructions on the product label to preserve water resistance and fill loft.
Q: Is this insert suitable for outdoor cushions?
A: Yes — the 100% polyester shell is water resistant for light outdoor use, but keep it under cover when exposed to heavy rain.
Q: What cover size should I pair with this insert?
A: Use a 6" x 20" pillow cover; the insert is 7" x 22" so it fills the cover for a full, tailored look.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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