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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Hiland SGT-GLASS is a single-piece 49.5" tall, 4" diameter quartz glass tube designed to replace the glass element in most 4-sided pyramid (flame) patio heaters.
This replacement quartz tube restores the visible flame column and protective enclosure on compatible 4-sided pyramid-style outdoor heaters. Built to match the dimensions and fit of many current models, it serves as a direct swap for single-piece tubes and can also substitute for two-piece assemblies in those heater designs. Note that this component is intended specifically for 4-sided units and is not compatible with 3-sided heater models.
Measure your existing glass tube or check the model compatibility before ordering. The Hiland SGT-GLASS measures 49.5 inches in height and 4 inches in outer diameter and is compatible with several Hiland model numbers and reference parts.
Always follow your heater manufacturer’s instructions and allow the unit to cool completely before starting. Handle the quartz tube with clean gloves or a soft cloth to avoid fingerprints and oils that can cause hot spots; secure the tube in the enclosure using the heater’s original clamp or retaining ring.
Quartz glass is chosen for its thermal resistance and clarity, but it still requires careful use. Avoid sudden temperature changes, impact or abrasive cleaners; routine cleaning with a mild glass cleaner and soft cloth keeps the flame visible and the tube performing well.
Who is this replacement tube for?
This Hiland SGT-GLASS tube is intended for owners of 4-sided pyramid or flame-style patio heaters who need a direct-fit quartz replacement. Ideal for DIY maintenance, rental-property upkeep, or commercial venues using compatible Hiland models, it provides a straightforward way to restore the visible flame and protective tube on outdoor heaters that use the listed dimensions and reference numbers. Remember: it will not fit 3-sided heaters and does not include the rubber retaining ring, so verify your heater’s configuration before purchasing.
Q: Does this tube fit 3-sided pyramid heaters?
A: No. The Hiland SGT-GLASS is sized for 4-sided pyramid-style heaters only and will not fit 3-sided models.
Q: Are rubber seals included with the replacement tube?
A: No. This product does not include the rubber retaining ring; purchase the seal separately if needed.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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