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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
HEATIT HIRD 20 ft constant-wattage de-icing cable prevents ice dams and keeps gutters and downspouts draining by delivering 5 watts per foot of heat in cold conditions.
Snow and ice accumulations on roofs, gutters and downspouts can cause water backup, shingle damage and leaks. The HEATIT HIRD 20 ft cable is a pre-assembled, fully certified heating solution designed to fit common roof and gutter layouts. With ETL and CSA certification for the cable and UL-certified plug, heavy-duty insulation and a 6 ft cold lead, this product is ready to install and built for reliable winter performance.
The cable lays along roof edges, in gutters and downspouts to create warm channels that prevent freezing where meltwater exits. By keeping critical areas just warm enough, it reduces the chance of water backing up under shingles or refreezing at the gutter edge.
Yes — the cable and its components undergo independent safety testing. Full ETL and CSA certifications cover the heating cable, while the plug is UL certified, ensuring consistent safety standards across the entire assembly.
The unit ships pre-assembled with clips, spacers and an instruction manual so most homeowners or installers can fit it without complex wiring. Basic testing before mounting is recommended: uncoil the cable fully, plug it in briefly to confirm warmth, then unplug before final attachment.
The HIRD cable fits most roof edges, gutters and downspouts made from metal or plastic and works with roofs that use noncombustible shingles meeting building codes. Multiple lengths are available so you can choose a cable that matches your roof run and gutter layout.
Who this is for: homeowners and professional installers who need a dependable, certified de-icing solution for gutters, downspouts and roof edges. It’s best for properties with typical noncombustible roofing and conventional metal or plastic gutters where preventing ice build-up is a priority. Choose HEATIT HIRD when you want a pre-assembled, safety-tested heat cable that’s straightforward to install and built to withstand winter weather.
Q: Can I cut the HEATIT HIRD cable to fit my gutter?
A: No. Do not cut the constant-wattage cable. Choose a pre-sized length or consult HEATIT for a correct fit to maintain safety and performance.
Q: Does the cable need a thermostat or controller?
A: The cable is constant-wattage and can be used with recommended controllers or thermostats for automated operation, but it will produce heat when powered regardless.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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