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Free UK delivery on every order. Dispatched within 2–3 business days; typically delivered 6–9 business days after you order (allow a little longer for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
HEATIT HIRD 20FT is a 5W/ft constant-wattage roof and gutter de-icing cable designed to prevent ice dams and keep gutters and downspouts clear.
Built for cold climates and winter maintenance, this 20-foot heat tape from HEATIT delivers steady, reliable warmth along roof edges, gutters and downspouts. The cable is ETL and CSA certified for full-system safety, and the construction uses XLPE inner insulation with aluminum foil screening and a tinned copper braid for durability. It’s meant to be used on noncombustible roofing materials and fits a range of gutter and roof layouts when installed according to instructions.
The HIRD cable melts snow and ice where it forms along roof eaves and inside gutters so meltwater can drain rather than refreeze. By maintaining a warmer strip along the critical edges, water flows to downspouts instead of building into ridges that cause ice dams.
Yes — the full cable assembly carries ETL and CSA certification for the cable and a UL-certified plug, ensuring thorough component testing. HEATIT includes clear pre-installation testing steps so you can confirm the cable warms correctly before securing it to your roof or gutters.
The HIRD de-icing cable is designed for noncombustible roofing materials such as asphalt shingles and is suitable for use with metal or plastic gutters and downspouts. It is not intended for combustible roof coverings; always verify local building codes and manufacturer recommendations before installing.
Select a length that covers the eave line, gutter channel, and downspout length you want to protect; HEATIT offers multiple lengths to match common configurations. Install the cable following the included instructions: test uncoiled, secure with approved clips, and avoid crossing or overlapping the cable.
Who this is for: HEATIT HIRD 20FT is aimed at homeowners and property managers in snowy climates who want a dependable, certified solution to reduce ice dams, protect roof edges, and maintain gutter flow through winter. It’s suited to anyone comfortable measuring roof runs and following clear pre-installation testing and mounting instructions, and to installers who require a fully certified, durable heating cable for seasonal roof maintenance.
Q: Can I overlap the HEATIT de-icing cable during installation?
A: No. Do not overlap or cross the cable; uncoil fully and test before securing to avoid damage and hotspots.
Q: Is this cable safe for all roof types?
A: It’s suitable for noncombustible roofs like asphalt shingles and for metal or plastic gutters. Check local codes for other roof materials.
Free UK delivery on every order — dispatched within 2–3 business days, typically arriving 6–9 business days after you order.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
Join the list and we will email you code WELCOME10 — plus honest seasonal picks for the garden. No spam, ever.
