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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Designed to simplify outdoor watering and clean-up, this wall-mounted reel combines a durable hybrid hose, an aluminum guide rewind, and seven spray settings so you can water plants, wash cars, or rinse patios without tangles or dragging excess hose. It folds neatly into a compact unit that swivels 180° and detaches quickly for storage, backed by a 24-month warranty from Giraffe Tools.
The reel uses an any-length lock: pull the hose to the spot you need and it stays put without extra hose trailing behind. Releasing and retracting is smooth—give a short tug and the auto-rewind engages to draw the hose back evenly.
The hybrid 5/8" hose is built for changing weather: flexible in heat and cold, abrasion-resistant, and leak-resistant for routine outdoor tasks. It meets high-pressure testing standards to give reliable performance season after season.
The spray gun offers seven distinct patterns so you can switch from gentle misting for seedlings to a powerful jet for washing driveways. The selector is easy to turn, and the pistol grip gives control for prolonged tasks like pet baths or car cleaning.
Mounting the reel takes only a few minutes using the included bracket and hardware; the bracket swivels 180° to cover wide areas without moving the unit. For mobile or seasonal storage detach the reel quickly with the built-in quick-release feature.
Who this is for: The Giraffe Tools Retractable Garden Hose Reel is suited for homeowners, renters with fixed outdoor spigots, landscapers, and anyone who wants an organized, low-maintenance watering setup. If you value a tidy yard, faster setup and teardown, and a hose that performs in varied climates and tasks, this wall-mount reel offers a convenient, heavy-duty solution backed by two years of support.
Q: How far does the hose reach?
A: The system provides a 115 ft retractable hose plus a 5 ft lead for a total 120 ft working reach.
Q: Can I lock the hose at any length?
A: Yes — the any-length lock holds the hose at any position; a light tug triggers the smooth auto-rewind.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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