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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Giraffe Tools Retractable Garden Hose Reel is a wall- or post-mountable 130FT (135FT total including 5FT lead) retractable hose system with a two-point metal bracket, auto-rewind guide, and a 1/2" hybrid hose built for all-season use.
This retractable hose reel combines a long-reach hybrid hose with a rugged aluminum guide, a dual-anchor metal bracket, and seven spray patterns so you can water, wash, and clean with minimal fuss. It locks at any length, rewinds smoothly with a light tug, and stores neatly to prevent tangles and kinks. The reel assembly is engineered for durability, while the hybrid hose balances flexibility, abrasion resistance, and high-pressure performance.
The aluminum guide and internal rewind mechanism roll the hose back evenly when you give a short pull to engage retraction. That design prevents looping and reduces the chance of kinks, shortening the time you spend coiling and securing a loose hose.
Yes — the reel supports an Any Length Lock so you only pull out what you require, and the hose stays put at that position. This feature eliminates dragging excess hose while you water distant garden beds or wash a vehicle.
The two-point metal bracket provides a 180° swivel and a more secure anchor than single-point mounts, reducing wobble while you pull or rewind. It’s designed to attach to posts (4x4 and larger) or walls, and its dual anchors spread load to help keep fasteners tight over time.
The 1/2" hybrid hose blends flexible materials to resist abrasions, remain pliable in cold weather, and handle high pressure. It passed rigorous pressure and burst tests and includes a 5FT lead with a 3/4" GHT connection for standard faucets and accessories.
Who is this for? The Giraffe Tools Retractable Garden Hose Reel is aimed at homeowners, landscapers, and small-property managers who want a tidy, reliable hose system that reaches long distances without manual coiling. It suits people who need fast setup and storage, frequent watering across wide yards, or a stable mounted reel that won't loosen under regular use. Backed by a 24-month warranty and customer support, it’s a practical choice for anyone seeking a heavy-duty retractable reel with flexible spray options and sturdy mounting hardware.
Q: What is the total hose length and connection size?
A: The system provides 135FT total (130FT retractable + 5FT lead) and uses a 3/4" GHT lead connection.
Q: Does the bracket allow movement and easy installation?
A: Yes — the two-point metal bracket swivels 180°, fits 4x4+ posts, and installs quickly for stable mounting.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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