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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Giraffe Tools Retractable Garden Hose Reel is a wall-mountable 130 ft hybrid hose system that locks at any length, auto-rewinds smoothly, and delivers seven spray patterns for watering and cleaning tasks.
If you want a tidy, reliable outdoor hose setup that reaches every corner of a yard without the fuss of manual winding or tangled coils, this reel is built for that. It combines a long, abrasion-resistant hybrid hose with a low-profile aluminum guide, a two-point mounting bracket for stability, and a quick-release swivel so you can pivot or remove the unit in seconds. The package includes a 130 ft retractable hose plus a 5 ft lead, all designed to withstand seasonal temperature swings and heavy-duty use.
The hose locks at any length you pull and rewinds automatically with a gentle tug, eliminating the need to manually rewind or drag excess hose. The aluminum guide ensures the hose rolls back evenly to avoid kinks and extend hose life, while the auto mechanism reduces setup and cleanup time.
Yes — the reel uses a two-point bracket system that distributes load across two anchors for a steadier mount than single-point designs. The 180° swivel bracket lets you pivot the reel to reach both sides of a pathway or garden bed without moving the base.
The 1/2" hybrid hose and 5 ft lead are built for all-weather performance: flexible in cold, pliable in heat, and resistant to abrasion and leaks. It has passed high-pressure tests, so it stands up to demanding outdoor use while remaining lightweight enough to retract easily.
The multi-pattern spray head offers seven distinct settings so one tool handles gentle seedling misting, broad flat sprays for washing cars, and concentrated jets for patio cleaning. Switching patterns is instant, making transitions between chores fast and efficient.
Who is this for? Homeowners, gardeners, and property managers who want a long-reach hose that stores itself neatly will appreciate this reel. It suits medium to large yards, plant enthusiasts who need variable spray options, and anyone who prefers a mounted, low-maintenance hose system that reduces clutter and extends hose life. Assembly is straightforward with basic tools and a sturdy mounting surface—use a post at least 4x4 or a solid wall for best results. Backed by Giraffe Tools' 24-month warranty and customer support, this reel is intended for users who expect dependable performance and easy upkeep from their garden equipment.
Q: Can I lock the hose at partial length?
A: Yes, the reel locks at any length you pull so you only use the hose you need.
Q: Is the unit easy to mount and remove?
A: Yes, it mounts with a two-point bracket and quick-release detaches for storage.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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