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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The coir fibers are coarse and naturally effective at scraping away debris from soles so less dirt enters your home. The mat’s thickness and sturdy fiber construction also absorb small amounts of moisture and resist flattening under regular foot traffic.
Coir is a naturally water‑resistant fiber that tolerates outdoor conditions when placed in a covered area or under an overhang. The printed novelty design sits beneath the coir and may fade gradually with prolonged exposure to heavy rain or direct sun, so installing the mat in a sheltered spot will extend its appearance.
Cleaning requires minimal effort — most maintenance is simple shaking or brushing to remove loose debris. For a more thorough refresh, wipe with mild soap and a damp cloth or rinse with a garden hose, then allow the mat to air dry completely before placing it back.
The PVC rubber backing helps the mat lie flat and resist sliding, which reduces tripping risk when used on most porch surfaces. For safety, always ensure the mat is fully flat before use and avoid placing it on uneven or sloped ground where edges might curl.
Q: What are the mat dimensions and material?
A: The mat measures 23.6 x 15.7 inches, about 0.6 inch thick, and is made of 100% natural coconut coir with a PVC anti‑slip backing.
Q: How do I clean this coir doormat?
A: Shake or brush off dirt for daily care; for deep cleaning, rinse with a hose or wipe with mild soap and water, then air dry fully.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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