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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
FROG Serene Floating System is a prefilled hot tub sanitizer that combines mineral technology with controlled bromine to deliver softer, easier-to-maintain spa water.
Keep your hot tub water clear, comfortable and low-maintenance with a floating system designed for simple, regular use. FROG Serene pairs a long-life mineral cartridge with a slow-dissolving bromine cartridge, plus test strips and a startup shock, so you can reduce chemical handling while maintaining sanitation. The system fits most spa skimmers or floats freely and is intended to cut the amount of bromine required, minimize odor, and leave water feeling softer.
The Serene floating system continuously releases minerals and a measured amount of bromine that works in the background, avoiding constant manual additions. Minerals create a baseline level of antimicrobial activity while the bromine cartridge provides primary residual sanitation. Together they maintain sanitizer levels with less frequent intervention than dosing by hand.
Serene is formulated to reduce the total bromine needed by supplementing with minerals, so users often experience less harshness compared with heavy bromine or chlorine regimens. Because bromine is dispensed slowly and at lower concentrations, there is usually less odor and reduced wear on fabrics and some hot tub surfaces. Always follow manufacturer guidance for your specific hot tub materials.
Installation is straightforward: insert the prefilled mineral cartridge into the float housing and attach the bromine cartridge, then place the unit in the spa or skimmer. Use the included FROG Jump Start shock at initial setup to quickly establish sanitizer levels, and test regularly with the provided strips. Replace cartridges according to their expected lifespans or when test strips show low bromine.
Cartridge life depends on spa size, bather load and temperature, but typical timelines offer predictable replacement intervals to simplify planning. The mineral cartridge’s multi-month duration means fewer purchases over the season, while shorter-lived bromine cartridges provide the active residual necessary for sanitizer control. Using Serene often reduces the total volume of bromine consumed, which can lower recurring chemical costs and handling time.
Who is this for? FROG Serene suits hot tub owners who want an easier, less hands-on sanitation routine and a softer bathing experience. It’s especially helpful for households that prefer prefilled cartridges to measured powders or tablets, those sensitive to strong sanitizer smell, and anyone wanting a predictable replacement schedule. If you own a standard hot tub or spa and seek a low-fuss sanitizer system that pairs minerals with controlled bromine, Serene is built for that use.
Q: How often do I replace the mineral and bromine cartridges?
A: Mineral cartridges last about four months; bromine cartridges typically last 2–4 weeks depending on usage and spa conditions.
Q: Can I use FROG Serene with any hot tub?
A: Yes, Serene fits most spas and can float freely or sit in a skimmer, but always follow your hot tub manufacturer’s guidance.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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