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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
FROG Serene Floating System is a prefilled hot tub maintenance bundle that uses mineral cartridges plus low-dose bromine to keep spa water clear, soft, and easier to manage for up to three months.
This kit gathers everything needed for routine hot tub sanitization: mineral and bromine cartridges designed to float and dissolve slowly, test strips, and startup/maintenance chemicals. Instead of daily dosing, the FROG Serene approach pairs a long-lasting mineral cartridge with replaceable bromine cartridges to reduce overall bromine use while maintaining reliable sanitation. It’s intended to simplify water care so you spend less time measuring chemicals and more time enjoying your spa.
The system reduces hands-on maintenance by delivering steady mineral infusion and timed bromine release from prefilled floating cartridges. You won’t need to weigh or mix granular chemicals as often, because the cartridges meter treatment over days and weeks.
By relying on FROG’s mineral technology plus lower levels of bromine, the system aims to lower strong chemical scents and reduce fabric fading compared with heavier chlorine or high-dose bromine regimens. The slow-dissolving bromine also produces fewer volatile odors in normal conditions.
The 3-month bundle contains three bromine cartridges, one sanitizing minerals cartridge, FROG test strips, a Jump Start dose for initial balancing, and FROG Maintain for ongoing water chemistry. Replacement frequency depends on spa size, bather load, and temperature.
Installation is straightforward: place the mineral cartridge and a prefilled bromine cartridge into the floating dispenser, then hang or float it in the spa. Monitor bromine with the included test strips and swap cartridges as they deplete.
Who is this for: FROG Serene is designed for hot tub owners who want a lower-maintenance approach to clean water—people who prefer prefilled, easy-to-handle cartridges, gentler water for skin and fabric, and predictable replacement intervals. It’s a good match for small to medium residential spas where convenience and reduced chemical odor are priorities.
Q: How long does one FROG Serene mineral cartridge last?
A: One mineral cartridge typically lasts about four months under normal hot tub conditions.
Q: How do I know when to replace a bromine cartridge?
A: Use the included FROG test strips; replace a bromine cartridge when bromine levels fall below recommended ranges.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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