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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
FROG @Ease Floating System paired with the FROG Pipe & Jet Cleanser is a two-part Fresh Start bundle that simplifies hot tub sanitization and deep-cleans plumbing for softer, clearer water.
Keep your hot tub feeling and performing like new with a starter kit that combines self-regulating mineral sanitization and a targeted plumbing purge. The floating system delivers continuous, low-level chlorine from prefilled SmartChlor cartridges while patented minerals reduce the amount of chlorine required; the Pipe & Jet Cleanser removes residue and biofilm from circulation lines and jets so sanitizer works more efficiently. Together they reduce maintenance time and improve water comfort without complicated dosing routines.
The floating system uses prefilled SmartChlor cartridges plus FROG’s mineral formula to provide steady, low-level sanitizer automatically. It self-regulates to avoid large sanitizer swings, so you don’t have to constantly measure and add chemicals.
The Pipe & Jet Cleanser is a concentrated treatment designed to purge buildup from plumbing, lines, and jets. Use it as a periodic deep clean to remove oils, scale and biofilm that hide in circulation paths and make sanitizers less effective.
FROG @Ease reduces the amount of chlorine required by using mineral support, so typical chlorine usage is significantly lower than with standard chlorine-only methods. Reduced chlorine means gentler water for skin and swimwear while still maintaining sanitizer effectiveness when used as directed.
Who is this bundle for? This Fresh Start pack is ideal for hot tub owners who want an easier, lower-maintenance sanitation routine and a thorough plumbing cleanse before seasonal use. It suits new hot tub setups, tubs that have been offline, or owners seeking gentler water that reduces chlorine smells and skin irritation. If you prefer predictable, self-regulating sanitation and want to remove hidden build-up from lines and jets, this combo provides a practical, expert-backed approach to clearer, softer hot tub water.
Q: How often do I replace the SmartChlor cartridge?
A: Replace SmartChlor cartridges when the included test strip color match indicates depletion, typically every 4–6 weeks depending on use and water conditions.
Q: Can I use the Pipe & Jet Cleanser with any hot tub brand?
A: Yes. The Pipe & Jet Cleanser is formulated to work with most hot tub plumbing systems; follow label directions for safe use.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
Join the list and we will email you code WELCOME10 — plus honest seasonal picks for the garden. No spam, ever.
