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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
FROG @Ease Floating System with Pipe & Jet Cleanser is a four-month hot tub sanitizing kit that combines mineral-based sanitization with SmartChlor cartridges for softer, clearer water and a deep-clean start.
This Fresh Start bundle from FROG pairs the self-regulating @ease floating sanitizer with three SmartChlor cartridges and a concentrated Pipe & Jet Cleanser to deliver a complete four-month water care solution. The system uses patented mineral technology alongside small, controlled doses of chlorine (SmartChlor) to reduce chlorine usage while maintaining effective sanitization. The included deep-clean product helps remove biofilm and debris in plumbing and jets so the floating system can work on fresh surfaces for improved ongoing results.
The FROG @Ease Floating System is designed for low-touch operation: place the floater in the water and the minerals continuously sanitize while SmartChlor cartridges release measured chlorine only when needed. That self-regulation cuts down on manual dosing and the usual swings in sanitizer levels that require frequent adjustments.
The Pipe & Jet Cleanser is a concentrated purge treatment made to remove buildup and organic film from plumbing, jets and internal surfaces that can shelter bacteria and reduce sanitizer effectiveness. Running a deep clean before starting the floating system gives you a fresh baseline, improving water clarity and helping the mineral technology work more efficiently.
Yes — the @Ease system reduces the amount of free chlorine required by using mineral sanitizers to handle a large portion of microbial control. SmartChlor supplies small, targeted doses of chlorine only as needed, which lowers overall chlorine consumption and helps keep water feeling softer while being gentler on skin, fabrics and hot tub finishes.
The kit is formulated to provide approximately four months of service under typical residential use when started after a proper plumbing purge. The floating system uses prefilled SmartChlor cartridges that you replace as indicated by the included FROG @ease Test Strips; the minerals last for the system’s normal service life between cartridge changes.
Who this is for: This bundle is aimed at hot tub owners who want an easier, lower-chlorine sanitation routine and a thorough plumbing clean before beginning ongoing care. It suits people who prefer automated, low-maintenance systems that still provide trusted sanitization and who want to protect swimwear, finishes and skin comfort without continual chemical adjustments. If you maintain a family hot tub, entertain frequently, or simply want clearer, softer water with less hands-on dosing, the FROG @Ease Floating System plus Pipe & Jet Cleanser is built to simplify routine water care.
*Product literature indicates up to 75% less chlorine use compared to standard chlorine-only sanitization under typical conditions; actual savings vary with usage, water chemistry and maintenance practices.
Q: How often do I replace the SmartChlor cartridges?
A: Replace cartridges as indicated by the included test strips—typically over the four-month kit period, depending on usage and water chemistry.
Q: Can I use this system with my current hot tub materials?
A: Yes, the FROG @Ease system is compatible with standard hot tub materials when used according to instructions.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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