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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The EverCrystal unit is intended as a supplemental maintenance tool rather than a replacement for pumps or vacuum systems. Use it daily to reduce buildup of fine debris and oils on the surface, which makes periodic deep cleaning faster and less frequent. Its bottom collection frame traps particles before they sink, cutting down time spent on pool-floor vacuuming.
The sealed one-piece solar panel housing reduces common leak points found in multi-part assemblies and helps the unit withstand regular outdoor exposure. By keeping internal electronics and moving parts better protected, the design aims for more consistent operation season after season. That durability lowers the chance of moisture-related failures compared with traditional assembled panels.
The unit uses an optimized layout for replaceable components so visible buildup is reduced and swapping parts is straightforward. A built-in reminder light gives a clear visual signal when parts show wear or need inspection, helping you plan replacements without guesswork. Common consumables are accessible without specialized tools to simplify maintenance.
The bottom collection frame is designed to capture suspended debris before it sinks to the pool floor, making routine cleanup less labor-intensive. By holding particles near the surface, the frame reduces the load on filtration systems and speeds up later deep-cleaning tasks. The frame also simplifies emptying: lift, empty, and rinse as part of your standard pool routine.
Q: Is the EverCrystal unit battery-powered or solar-only?
A: The unit runs on an integrated sealed solar panel and is designed for solar-powered operation without separate batteries.
Q: What pool sizes work with this floating maintenance unit?
A: It’s designed for both above-ground and in-ground pools up to 40,000 gallons.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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