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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The DXOKNQG mat measures 76 inches by 48 inches, offering generous coverage for large grills, multiple cooking stations, or a grill plus accessory area. Its low-profile 20 mil thickness keeps it flexible for rolling and storing but still broad enough to protect critical ground space around your unit.
The mat uses a fiberglass base with a double-sided silicone fire-resistant coating that has been tested for very high heat exposure, helping it tolerate sparks and hot embers common to grilling. While designed for robust outdoor use, the mat should be placed on a flat surface and not used as a cooking surface itself.
The smooth, waterproof silicone surface wipes clean of grease and sauce, rinses under a hose, and accepts mild soap for tougher residues. Let the mat air dry fully before rolling to avoid trapped moisture, then store rolled or flat in a dry area to keep it ready for the next use.
This XL pad is made to shield decks, patios, lawn areas, garage floors, and other outdoor surfaces from grease, ash, water, and small sparks. It’s versatile enough to be positioned under grills, smokers, flat-top griddles, and portable cooking stations to reduce cleanup and protect underlying materials.
Q: Is this mat safe for composite wood decking?
A: Yes. The mat is fire-resistant and meant to protect composite wood, but place it flat and keep direct flame or grilling on the mat avoided.
Q: How do I clean heavy grease on this BBQ pad?
A: Rinse with water and mild soap, scrub gently if needed, then air dry completely before rolling or storing.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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