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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Crystal Smart Water Monitor continuously tests chlorine and bromine pools and spas, sending accurate dosing recommendations to your phone so you can keep water balanced with minimal effort.
Designed for backyard pools, hot tubs, and swim spas, the Crystal Smart Water Monitor replaces sporadic strip tests and occasional lab visits with around-the-clock digital monitoring. The device samples water 1,000 times per week (144 times per day) to detect trends and deliver personalized chemical advice through the Crystal Water Monitor app on Android and iOS. It supports both chlorine and bromine chemistries and lets you use the chemical brands you already prefer by scanning product barcodes for tailored dosing guidance.
The monitor removes most of the guesswork by continuously measuring your water and alerting you only when adjustments are needed. Instead of relying on a single reading, it builds a data-driven picture of your water’s behavior and translates that into precise, step-by-step dosing recommendations.
The Crystal Smart Monitor works with both chlorine and bromine systems used in pools, hot tubs, and swim spas. A separate saltwater-compatible version is available for salt-chlorinated systems, while the standard model supports liquid and granular chemical routines commonly used in residential settings.
After installation, the monitor feeds measurements to the Crystal app, which analyzes the data and recommends exact amounts of product to add when levels fall outside target ranges. You scan the barcode on your chosen chemical once; the app remembers it and tailors future recommendations to that product’s concentration and format.
Every new Crystal Smart Water Monitor includes complimentary first-year service and U.S.-based customer support, plus free replacement parts during that period. After the first year, continued monitoring, alerts, and replacement part coverage are available with a renewable service plan.
Who is this for? The Crystal Smart Water Monitor is ideal for pool and hot tub owners who want consistent, data-driven water care without constant manual testing. It benefits busy households, seasonal home caretakers, and anyone who prefers to avoid frequent trips to the pool store or the expense of proprietary cartridge systems. If you want real-time peace of mind, tailored dosing advice for the chemical brands you already buy, and U.S. support, this monitor simplifies maintenance while improving water consistency.
Q: Does the monitor work with both chlorine and bromine?
A: Yes. The Crystal Smart Water Monitor supports chlorine and bromine pools, hot tubs, and swim spas; a saltwater-specific version is available for salt-chlorinated pools.
Q: How often does the device test my water?
A: It samples up to 144 times per day (about 1,000 times weekly) to provide trend-based readings and timely dosing alerts.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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