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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The base is designed to reach approximately 176 pounds of ballast when filled with sand or gravel, giving a reliable counterweight for common 7–11 foot market umbrellas. Two adjustable spacer inserts allow the pole to sit snugly, and twin tightening knobs clamp the pole to reduce wobble.
Yes — the C-Hopetree base includes two integrated wheels so you can roll the unit short distances without dumping the fill. For longer moves, it’s simple to tip the stand onto its wheels and guide it across flat surfaces; when parked, the weight and knobs keep it stable.
The top lid removes to reveal a planter cavity so you can display seasonal blooms or low-maintenance greenery. With the lid on, the platform acts as a compact outdoor end table — ideal for drinks, small decor, or an ashtray — making the unit a three-in-one outdoor accessory.
Assembly is straightforward and designed for tool-free installation with all parts included. The set of three spacers accommodates most common pole diameters, so it works with many market-style parasols when used through a table or freestanding on the deck.
Q: How much weight should I add to the base?
A: Fill with sand or gravel up to the capacity to reach about 176 lb for stable anchoring.
Q: What pole sizes does this base accept?
A: Includes spacers for 32mm, 38mm, and 48mm (1.3", 1.5", 1.9") umbrella poles.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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