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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Very easy — no prior gardening experience is required. The kit uses coconut husk pellets that expand with water and clear step-by-step planting instructions so beginners and children can follow along confidently.
The set includes 20 genuine mini terracotta pots, premium non-GMO assorted seed packets (including lavender), coconut husk growing medium pellets, and clear planting instructions. The terracotta is breathable and reusable, and the seeds are selected for reliable germination in small containers.
Seedlings should be kept in bright, indirect light and watered to maintain consistent moisture without waterlogging. Transplant when seedlings have a few true leaves and the root ball fills the mini pot; acclimate plants to outdoor conditions before moving permanently.
The guarantee covers seed germination: if your seeds do not sprout under normal conditions, Buzzy will replace them free. Keep the packaging and follow the included planting steps, then contact Buzzy customer support with details and photos if you need a replacement.
Q: Do I need extra soil or supplies to use this kit?
A: No — the kit includes coconut husk pellets, pots, seeds, and instructions; you only add water and light.
Q: How long until I see sprouts?
A: Sprouting typically occurs in 2–4 weeks, depending on the plant variety and growing conditions.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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