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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Bug Ball Starter Complete Kit is a two-pack of inflatable, sticky-coated spherical traps designed to lure and capture biting flies and other flying pests without pesticides or electricity.
If you need a non-chemical, low-maintenance way to reduce black flies, yellow flies, greenheads and similar biting insects around yards, cabins, barns or pools, this kit gives you two ready-to-use traps with the odorless Catch EM' sticky coating included. Each trap is a heavy-duty PVC ball that hangs in sun-adjacent shade to attract heat-seeking flies; the sticky coating captures them on contact so they stop bothering people and animals. The kit includes ropes for hanging and enough sticky concentrate to get you started.
The spherical design and placement harness natural insect behavior: flies are drawn toward warm surfaces near shaded edges, then contact the adhesive and become immobilized. No poisons or fans are necessary.
Each ball is most effective when used in combination: generally 2–3 traps provide reliable coverage for one acre, depending on local insect pressure and landscape features.
Catch EM' is an odorless, brush-on adhesive included with the kit; it requires no pesticides and is safe to use around children and pets when applied as directed. Reapplication every 2–3 weeks keeps capture rates high, and replacing the coating is a simple brush-on task.
Setup is straightforward: inflate, brush on Catch EM', use the included rope kit to hang the ball, and adjust placement. The durable, weather-resistant PVC construction suits outdoor environments year-round.
Who this product is for: The Bug Ball Starter Complete Kit is aimed at homeowners, small-farm operators, cabin owners and animal caretakers who want a chemical-free option to reduce biting flies in outdoor living and work spaces. If you prefer a reusable, low-effort trap that can be positioned where people and animals spend time—without electricity or pesticides—this two-pack offers an economical way to start controlling nuisance flying insects across yards, pastures and recreational areas.
Q: How often should I reapply Catch EM' sticky coating?
A: Reapply every 2–3 weeks, or sooner in heavy insect conditions, to maintain capture performance.
Q: Are Bug Balls safe around children and pets?
A: Yes, Catch EM' is odorless and the traps use no pesticides or electricity; follow application and placement guidance.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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