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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Bsmathom Artificial Grass Rug is a washable, realistic-feeling synthetic turf mat designed as an indoor-outdoor dog potty mat with built-in drainage for quick liquid flow.
This turf rug blends the look and texture of natural grass with durable, washable materials so you can give pets a familiar surface at home or on balconies. At 51.2 x 31.5 inches and 1.18 inches thick, the mat is sized to fit hallways, patios, terraces, or apartment balconies and includes perforations to let liquids pass through for fast drying. It’s cut-to-fit, reusable, and made to withstand sun or rain without losing color or pile integrity.
The low-profile fibers mimic outdoor grass to encourage pets to use a single designated area. Drainage holes and a breathable backing move liquids away from the surface so cleanup is easier and odors are reduced when rinsed regularly.
The rug is manufactured from weather-resistant synthetic fibers with a stable backing that resists shedding and fading. The components are fire-retardant, easily trimmed to shape, and intended for repeated indoor or outdoor use without losing pile resilience.
Maintenance is simple: for everyday upkeep, shake or brush loose debris; for liquids and stains, rinse with water and mild soap, then allow to air dry. The perforated backing accelerates drying and reduces pooling so you can keep the area hygienic with minimal effort.
It’s ideal wherever outdoor access is limited or weather prevents walks—balconies, small patios, mudrooms, garages and entryways. Beyond pet potty use, it can serve as a decorative lawn substitute for staging, play areas, or poolside mats that stay green season after season.
Who is this for? The Bsmathom artificial grass rug suits pet owners who need a reliable indoor potty option, renters who can’t alter outdoor space, and families wanting a low-maintenance green surface for balconies, patios, or play. It’s especially helpful for small to medium-sized dogs, busy households seeking quick cleanup, and anyone needing a durable, portable grass alternative that’s easy to trim and store.
Q: Can the grass mat be cut to fit my balcony?
A: Yes. The mat trims cleanly with scissors so you can customize its shape to fit balconies, doorways, or irregular areas.
Q: How do I clean urine or spills from the rug?
A: Rinse with mild soap and water, then let air dry. Drainage holes speed drying and reduce moisture buildup.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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