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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The BITOON 12-inch cordless chainsaw is a compact, brushless electric saw kit that includes two 4.0Ah batteries, a charger, and auto-oiling for fast, low-fatigue pruning and light firewood cutting.
Built for homeowners, gardeners and small property managers who need a portable saw without the noise and fumes of gas models, this BITOON kit combines a high-efficiency brushless motor with two long‑run batteries and a tool-free chain tensioner. It’s designed to deliver quick cuts (up to 11 m/s chain speed) and repeatable performance: the 20V 4.0Ah battery system can make roughly 60 cuts of 4×4" wood per charge. Safety features such as an anti-kickback brake and automatic oiling keep the chain lubricated and the operator protected while you tackle pruning, storm cleanup, or splitting small rounds for firewood.
The BITOON brushless motor generates high chain speed to slice through 4-inch hardwood in just a few seconds, making repetitive cuts much faster than manual saws. Because the motor is brushless, it stays efficient and maintains performance longer under load.
Safety is addressed with an anti-kickback brake that stops the chain if a kickback occurs, reducing the risk of injury. Convenience is built into the design: an automatic oiler keeps the chain lubricated, and the tool-free tensioner lets you adjust or replace the chain quickly without extra tools.
The BITOON 20V 4.0Ah batteries are designed to deliver multiple cuts per charge—roughly 60 standard 4×4" cuts—so you can complete typical yard jobs without pausing to recharge. Built-in low-voltage protection automatically shuts the tool off when voltage falls below 15V to protect the battery and motor from damage.
The package contains everything needed to start cutting right away, plus spare chains and a convenient carrying bag. BITOON supplies a 12-month limited warranty and customer support for setup and troubleshooting.
Who is this for: The BITOON 12" cordless chainsaw is suited to homeowners, landscapers, and recreational users who need a lightweight, low-noise electric saw for pruning, storm cleanup, small firewood processing, and property maintenance. If you want gas-free operation, simple maintenance (no brushes to replace), and a kit that includes spare chains and batteries for extended work sessions, this model balances portability, power, and practical safety features.
Q: Can this chainsaw handle 6-inch logs?
A: The 12" bar is best for branches and small rounds up to about 6"; deeper or frequent cuts of larger logs are outside its optimal use.
Q: Does the auto-oiler need manual filling?
A: Yes. Fill the included oil bottle as needed; the auto-oiler supplies continuous chain lubrication while cutting.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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