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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Smart Shock is formulated for fast action so you can often return to swimming in a short time frame. The product oxidizes contaminants and clarifies the water rapidly, allowing safe resumption of pool use according to label directions.
Smart Shock performs multiple roles: it oxidizes organic matter that clouds water, helps kill algae and bacteria, and contains a filter-enhancing clarifier. Those combined actions reduce particulate and biological load so filters remove more material, leaving water visibly clearer.
The product is buffered to minimise pH changes and is formulated not to leave cloudy residues when used as directed. That means clearer water without the common side-effect of increasing pH, simplifying routine maintenance.
Smart Shock is intended for use with all common pool surfaces and is particularly helpful for weekly maintenance, clearing cloudy water, and tackling mild algae or bacterial issues. It integrates with the BioGuard Care System but also works alongside other maintenance programs.
Q: How long after applying Smart Shock can I swim?
A: Typically about 15 minutes under normal conditions; always follow label directions and check local guidelines.
Q: Is Smart Shock safe for all pool surfaces?
A: Yes — it’s formulated for use on concrete, vinyl, fiberglass, and plaster surfaces when used as directed.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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