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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
BioGuard Balance Pak 300 Calcium Hardness Increaser is a 12 lb pellet formula designed to raise and stabilize your pool's calcium hardness for clearer water and protected surfaces.
Keeping calcium hardness in the correct range prevents plaster etching, liner wrinkling, and equipment stress while helping chemicals perform predictably. BioGuard's Balance Pak 300 comes in a convenient 12-pound container filled with quick-dissolving pellets that let you boost hardness without long cloudy periods. The formulation focuses on reliable, controllable increases in calcium levels so you can maintain a balanced pool that looks inviting and reduces the risk of surface damage.
Results are visible within hours as the pelletized formula dissolves faster than many granular products, minimizing prolonged cloudiness. Exact change depends on pool volume and starting hardness, so measure before and after adding product for precise adjustments.
Yes — keeping calcium hardness in the correct range reduces the risk of plaster etching, liner deformation, and metal corrosion caused by imbalanced water. Balance Pak 300 supports equipment longevity by preventing corrosive low-hardness conditions and reducing abrasive scale formation from drastic swings in mineral content.
Always test your calcium hardness, pH, and total alkalinity before treatment. Broadcast pellets evenly around the deep end with the pump running, avoid adding near skimmers, and never mix with other chemicals. For best results, add small increments, allow circulation, and retest — this approach prevents overshooting the target hardness.
The change depends on pool volume and current hardness. Use a water volume calculator and the product dosing guidance to estimate increases — smaller, staged doses give you better control and avoid oversaturation.
Who is this for? BioGuard Balance Pak 300 12 lb is aimed at pool owners, maintenance professionals, and service technicians who need a dependable calcium hardness increaser in a pellet form that dissolves quickly. It suits plaster, concrete, and vinyl pools where maintaining proper mineral levels is essential to preserve surfaces and mechanical systems. Choose this product if you want a measured, easy-to-apply way to raise calcium hardness and protect your investment while keeping water clear and chemically balanced.
Q: How soon should I retest after adding Balance Pak 300?
A: Retest calcium hardness 4–24 hours after application once pellets have dissolved and circulation has run.
Q: Can I add Balance Pak 300 near the skimmer?
A: No — pour pellets into deep water away from skimmers and returns to allow even dissolution and avoid concentrated dosing.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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