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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Betta Neo is a solar-assisted robotic pool skimmer that cleans in-ground and above-ground pools automatically while you monitor and schedule runs from your phone.
Designed for homeowners who want low-effort pool maintenance, the Betta Neo combines solar charging with a backup adapter, app-based control, and a long-range gateway to give reliable, remotely managed cleaning. Its twin Salt Chlorine Tolerant (SCT) motors and ultrasonic obstacle-sensing let the unit handle saltwater or chlorine systems, steps, and pool features without frequent intervention. The casing uses soft-touch, UV-resistant materials to protect liners and finishes while maintaining a sleek profile that slices through water efficiently.
Betta Neo pairs with the included long-range gateway and your smartphone so you can schedule, start, stop, or manually steer the skimmer from virtually any location. The system supports both 2.4 GHz and 5 GHz Wi‑Fi, improving compatibility with home networks and remote access reliability.
Solar panels extend runtime by harvesting sunlight, but a wired adapter is included so the Betta Neo continues operating during cloudy days or long cleaning cycles. The unit intelligently switches between solar and adapter power to maximize uptime.
Ultrasonic sensors and a shallow-water safeguard help the robot detect steps, ladders, and other obstructions so it avoids getting stuck. The soft-touch outer shell protects vinyl liners and painted finishes while the twin SCT motors provide consistent suction and traction across varied surfaces.
Routine upkeep is simple: empty the debris container, rinse filters, and inspect the intake and brushes occasionally. The durable build minimizes service needs, and app alerts can remind you when basic maintenance is due.
Who this is for: The Betta Neo is aimed at homeowners and property managers who want automated, remote-controlled pool cleaning with eco-friendly solar support and dependable backup power. It's a good match for larger yards that benefit from the ultra long-range gateway, for pools with mixed sanitation systems (salt or chlorine), and for anyone who prefers minimal hands-on maintenance without sacrificing efficient, obstacle-aware cleaning.
Q: Does Betta Neo work in saltwater pools?
A: Yes. It uses Salt Chlorine Tolerant (SCT) twin motors designed to tolerate salt and chlorine environments.
Q: How far can I control the skimmer from my house?
A: The included gateway supports up to 600 ft (182 m) range, enabling wide property coverage for remote control.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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