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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Betta Neo is a solar-assisted, app-controlled robotic pool skimmer that cleans in-ground and above-ground pools automatically while you monitor and schedule from anywhere.
The Betta Neo combines solar charging, dual SCT motors, and a long-range gateway so your pool stays tidy with minimal effort. You can program cleaning windows, let the robot adapt to changing weather, or take direct control via the smartphone app. Built for durability in salt and chlorine water and designed to protect liners, the Neo aims to replace manual skimming with a reliable, largely hands-off solution for residential pools.
Betta Neo runs fully automatically on a schedule or reacts to forecasted weather to increase cleaning when debris is likely. You can also start, pause, or steer it manually from the app for spot cleaning. Its dual motors and ultrasonic navigation let it sweep surfaces thoroughly while avoiding obstacles and shallow areas.
Yes — the included ultra long-range gateway links the Neo to your home network so you can manage it from anywhere via the Betta app. The gateway maintains a reliable local connection up to about 600 ft (182 m), and supports both 2.4 GHz and 5 GHz networks for flexible installation. Remote access lets you monitor status, set schedules, and receive alerts when cycles complete or issues arise.
Betta Neo uses integrated solar panels to extend runtime and reduce electrical draw, plus a conventional adapter for guaranteed operation when sunlight is limited. The unit is designed to function through varied conditions: solar keeps it eco-friendly on sunny days, while the adapter prevents interruptions during cloudy weather or after extended cleaning cycles. Weather-adaptive scheduling further optimizes runtime before and after adverse conditions.
Neo’s soft-touch, UV-resistant housing and low-profile shape are engineered to glide over vinyl, fiberglass, and concrete without scuffing. Patented Salt Chlorine Tolerant motors ensure long-term performance in both saltwater and chlorinated pools. The ultrasonic sensors prevent entrapment on steps or in shallow areas, protecting both the robot and pool surfaces.
Who is this for: Betta Neo is aimed at homeowners with small to large residential pools who want hands-off maintenance, eco-friendly operation, and remote control. It fits families who prefer scheduled automation, property owners with variable debris (trees, pollen, or wind-blown leaves), and anyone using salt or chlorine sanitation who needs a durable, liner-safe cleaner. If you want consistent surface skimming, app-based scheduling, and long-range connectivity for reliable remote management, Neo is a strong choice.
Q: Does Betta Neo work in saltwater pools?
A: Yes. Betta Neo uses Salt Chlorine Tolerant (SCT) twin motors designed for both saltwater and chlorinated pools.
Q: How far can I control the Neo from my house?
A: The included gateway provides local connectivity up to about 600 ft (182 m) and enables remote app control from anywhere.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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