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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The three-arm arrangement splits the water into overlapping streams that fall rhythmically, producing a fuller, stream-like sound rather than a single trickle. This design balances visual harmony with a relaxing acoustic profile suitable for patios and meditation corners.
The spout is crafted from Tam Vong bamboo, a species selected for strength and natural resistance to splitting—ideal for water spouts. Each piece is hand-selected and prepared to reduce cracking, and the design includes reinforcement at the feed and outlet points to extend lifespan under continuous flow.
Installation is straightforward: position the spout over your chosen basin, place the included quiet submersible pump in the container, and connect the water feed tube to the bamboo spout. No bowl is included, so choose a container 10"–18" across for ideal balance; it works equally well indoors in water-feature basins or outdoors on patios and courtyards.
Routine care keeps water flow smooth and preserves the bamboo's appearance: drain and rinse the spout seasonally, clear debris from the pump, and wipe mineral deposits as needed. For outdoor installations in freezing climates, remove the pump and store the bamboo indoors during winter to prevent weather damage.
Q: Does the kit include the basin or decorative stones?
A: No. The kit includes the bamboo spout and a quiet pump only; decorative basin, stones, and accessories are not included.
Q: What container size works best with the 12" spout?
A: A container 10"–18" in diameter provides the best visual balance and optimal water flow for the 12" spout.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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