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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The fan uses a combination of airflow and ultra-fine water mist to lower perceived temperature through evaporation, widening coverage with three nozzles and 90° auto-oscillation. Its brushless motor provides steady wind at three selectable speeds so you can trade intensity for runtime as needed.
The built-in 20,000mAh lithium battery powers the fan and misting system without cords, offering multiple runtime options depending on settings. Typical operation ranges from about 6–7 hours at the highest fan+misting setting to 12–55 hours when running only the fan at lower speeds, making it suitable for day trips and multi-day recreational use when managed conservatively.
The fan tucks into a 9L bucket that doubles as its water reservoir, simplifying setup and cleanup. During use the built-in pump feeds water to the nozzles; when finished, the unit flips and nests into the bucket for tidy storage and easy transport.
An integrated LED light delivers practical illumination for campsites, evening gatherings, or emergency situations. The light plus fan combination removes the need for separate lighting gear, keeping gear count lower and functionality higher for overnight outdoor use.
Q: How long does the Ausic fan run on a single charge?
A: Runtime varies: about 6–7 hours at high fan+misting, and 12–55 hours on fan-only modes depending on speed.
Q: Is the water tank easy to fill and transport?
A: Yes—the 9L tank is integrated in the bucket design for simple filling, secure transport, and tidy storage.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
Join the list and we will email you code WELCOME10 — plus honest seasonal picks for the garden. No spam, ever.
