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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Artigarden poles prioritize stability with a wide five-prong stake base that digs into soil more securely than typical two- or three-prong designs. That broader footprint reduces tipping risk when holding moderate loads and in light wind.
Each hook is rated to hold up to 16 pounds, which covers most common bird feeders, medium planters, solar lanterns, and decorative hanging jars. Heavy or oversized planters and overloaded baskets can stress the stake, so keep attachments within the limit for safe use.
Assembly is tool-free: the pole separates into three screw-together sections and the height is set by tightening or loosening the pole joints. You can run the hook at full 60" or shorten to 44" depending on plant height, sightlines, or storage needs; the unit disassembles quickly for transport.
The poles are finished with a black lacquer powder coat that guards against moisture and general weathering, extending the product’s outdoor lifespan. While the coating delivers good corrosion resistance, routine inspection and avoiding prolonged contact with standing water or overly saline environments will keep them looking their best.
Q: Can these shepherd hooks support a hanging planter?
A: Yes — each hook supports up to 16 pounds, suitable for most small-to-medium hanging planters and common garden accessories.
Q: Is any tool required to assemble the poles?
A: No tools are needed; the three-piece poles screw or twist together for quick assembly and height adjustment.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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