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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The outer fabric uses premium outdoor polyester engineered to resist fading from sunlight and includes a C0 moisture-repellent finish to shed light moisture. While they stand up to day-to-day outdoor exposure, the cushions are not fully waterproof—storing them inside during heavy rain or winter will extend their life.
Each 20 x 44-inch set includes a 20 x 20-inch seat pad and a 20 x 24-inch back pad, filled with partially recycled polyester fiber that balances plush comfort with shape retention. The 3.5-inch combined thickness gives enough cushioning for dining and lounging while remaining stable for everyday use.
Each cushion set includes durable fabric ties to fasten seat and back pads to your dining chairs, reducing shifting during meals, conversations, or casual lounging. The ties are long enough to knot around common chair frames while remaining discreet.
Maintenance is straightforward: spot clean with mild soap and water to remove spills and dirt. Although fabrics are UV- and water-resistant, bringing cushions indoors during heavy rain or storing them off-season is recommended for longer service life.
Q: What are the cushion dimensions and thickness?
A: Each set includes a 20 x 20 seat and 20 x 24 back cushion, totaling 20 x 44 inches with about 3.5 inches thickness.
Q: Are these cushions machine washable?
A: No—spot clean with mild soap and water; air dry. For heavy rain or off-season, store indoors to preserve fabric and fill.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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