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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The kit contains a single glazed ceramic fountain top, a submersible pump, six-foot power cord and an 11-inch clear tube. The ceramic top sits over the tube outlet and channels water into the bowl; the pump sits submerged in the bowl beneath the piece.
Installation is straightforward: place the pump inside a 10–15 inch bowl, attach the clear tube to the pump outlet, and set the ceramic top so the tube aligns with its internal channel. Fill the bowl with water to submerge the pump fully, plug the power cord into a safe outlet, then adjust the tube position for desired flow height.
The ceramic top and pump are appropriate for indoor and sheltered outdoor locations, such as covered patios or porches. For outdoor winter use, remove and store the pump and empty the bowl to prevent freeze damage; avoid leaving the pump exposed to heavy rain or direct sun when unattended.
Routine maintenance keeps the pump flowing and the ceramic looking fresh. Empty and refill the bowl every 1–2 weeks indoors, clean the pump intake monthly, and wipe the ceramic with a soft cloth to remove mineral buildup.
Q: Will this kit fit my 12-inch bowl?
A: Yes. The fountain top measures 9.4" wide and is intended to sit in 10–15 inch bowls, so it fits a 12-inch bowl with room for water circulation.
Q: Does the pump include a power cord and tube?
A: Yes. The kit includes a submersible pump with a six-foot power cord and an 11-inch clear tube for immediate setup.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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